Terms of Service

Welcome to Moovalot. By creating an account, downloading the Moovalot app, or renting a trailer, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. These Terms constitute a legally binding agreement between you and Moovalot, LLC ("Moovalot," "we," "our," or "us").

1. Eligibility

To use the Moovalot Service, you must:

• Be at least 18 years of age
• Hold a valid driver's license
• Have a vehicle capable of towing a trailer (minimum 2-inch ball hitch required)
• Have valid auto insurance that covers towing activity
• Complete Moovalot's identity and eligibility verification process

We reserve the right to deny service to any user who does not meet these requirements or who has a history of misuse.

2. Account Registration

You must create an account to rent a trailer. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@moovalot.com if you suspect unauthorized use of your account.

3. Towing & Hitch Requirements

All Moovalot trailers require a standard 2-inch ball coupler. You are responsible for ensuring your vehicle is properly equipped to tow before renting. Minimum requirements:

• 2-inch ball hitch properly installed on your vehicle
• Safety chains rated for at least 3,500 lbs
• Working trailer wiring harness (7-pin or 4-pin flat)
• Vehicle tow rating must meet or exceed the trailer's loaded weight

Moovalot is not responsible for damage to your vehicle or the trailer resulting from use of improper or insufficient towing equipment.

4. Insurance Requirements

You must have valid auto insurance in effect for the duration of your rental. Your insurance policy must cover towing and the operation of a trailer. By renting, you represent that your insurance policy is current and provides adequate coverage.

Moovalot maintains its own insurance on the trailer equipment. However, you may be held responsible for damage caused by your negligence, misuse, or failure to comply with these Terms. You are encouraged to contact your insurance provider before your first rental to confirm your coverage extends to trailer towing.

5. Care & Cleaning of Equipment

You agree to treat all Moovalot equipment with reasonable care. Trailers must be returned:

• Clean and free of debris, dirt, and materials loaded during your rental
• In the same working condition as when you received it
• To the designated return location with all components intact

A cleaning fee of up to $75 may be charged if the trailer is returned in an unclean condition. You will be charged for any damage beyond normal wear and tear.

6. Storing & Securing the Equipment

While in your possession, you are responsible for the trailer's security. The trailer must be:

• Secured to your vehicle or in a safe location at all times
• Protected from reasonably expected weather and environmental hazards
• Stored in a manner that prevents unauthorized use or movement
• Never left unattended in a manner that creates a safety hazard

7. Tires & Road Conditions

Before beginning your rental, inspect all tires for proper inflation and condition. You agree to:

• Inspect tires prior to each rental for roadworthiness
• Be aware of road and jobsite conditions that could cause tire damage
• Not operate the trailer over terrain for which it is not intended

Damage to tires caused by road debris, jobsite conditions, curbing, or off-road use is the responsibility of the renter. Moovalot will assess and bill for tire damage caused by renter negligence.

8. Equipment Malfunctions

If you discover any malfunction, damage, or safety issue with the trailer during your rental, you must immediately:

• Stop using the trailer
• Contact Moovalot support at support@moovalot.com
• Do not attempt to repair the equipment yourself

Continuing to operate equipment with a known malfunction may result in additional damage, safety hazards, and additional charges. Moovalot will work to resolve equipment issues promptly.

9. Accidents, Collisions & Theft

In the event of any collision, accident, or theft involving the trailer, you must:

• Ensure the safety of all persons involved
• Report the incident to local law enforcement within 1 hour of occurrence or discovery
• Obtain a police report number
• Notify Moovalot immediately at support@moovalot.com
• Do not admit fault or make any statements on behalf of Moovalot

Failure to report an incident may result in additional liability and suspension of your account.

10. Prohibited Uses

You may not use Moovalot trailers for:

• Transporting hazardous materials, chemicals, explosives, or illegal substances
• Commercial hauling for hire (e.g., operating as a delivery service)
• Racing, off-road use, or any use beyond the trailer's rated capacity (3,500 lbs)
• Transporting live animals (other than in appropriate enclosed containers)
• Any activity that violates local, state, or federal law
• Subletting or renting the trailer to a third party

11. Payments & Fees

Rental fees are calculated based on the duration of your rental as displayed in the app at the time of booking. By renting, you authorize Moovalot to charge your payment method on file for:

• The base rental fee for your rental duration
• Any applicable late return fees
• Damage, cleaning, or incident fees assessed after return

All fees are displayed in the app before you confirm your rental. Refunds are issued at Moovalot's discretion and on a case-by-case basis.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOOVALOT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

In no event shall Moovalot's total liability to you for all claims exceed the total amount you paid to Moovalot in the 30 days preceding the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless Moovalot, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

14. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in Houston, Texas, under the rules of the American Arbitration Association. You waive the right to participate in a class action lawsuit or class-wide arbitration.

15. Modifications to Terms

Moovalot reserves the right to modify these Terms at any time. We will notify you of material changes via the app or email. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.

16. Termination

Moovalot reserves the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason at our sole discretion. You may close your account at any time by contacting us.